Table of Contents Toggle Name Of the Post: Remote Technical Support Post Date: Short Description: IBM Technical Support WORK FROM HOME JOBS Name Of the Post:	Remote Technical Support
Post Date:	18 February 2022
Short Description:	As a Remote Technical Support Specialist, you will be responsible for resolving customer issues in a timely and effective manner in accordance with the Service Level Agreement (SLA). If you thrive in a fast-paced, collaborative atmosphere, IBM can keep you challenged and motivated every day. And there’s no limit to what you may achieve here if you enjoy the freedom to come up with innovative, smart ideas. Join us and do the best work you’ve ever done.

IBM Technical Support

WORK FROM HOME JOBS

Important Dates:

Job posted on 18 February 2022

Application Fee:

There is NO application fee to apply

Salary:

the candidate will get a salary as per company norms.

Age Limit:

There is NO age limit

Educational Qualification:

Any Graduation

Experience Required:

1-2 years of experience required.

Job Location:

Work from home

Job Timings:

Shift Wise

Skills Required:

Should be able to operate in a team environment and in shifts
Ability to work under pressure and a desire to learn.
Able to handle consumer inquiries from all over the world
Capabilities in listening and comprehension
Capacity to analyze difficult events and take suitable actions based on findings Troubleshooting skills with critical thinking ability
To get great outcomes, be self-driven and motivated.
A good learner who can go up the learning curve and perform well on many KPIs like Average Handling Time, Hold Time, Resolution, and so on.
Demonstrated verbal and communication abilities

Job Role:

Take care of the frontline IBM’s high-value business customers’ voice calls were recorded using an IBM internal technology.
Candidates will be required to handle inbound calls and emails for issues reported for such offers, as well as provide L0 assistance.
Attain KPIs such as Customer Satisfaction Scores (NPS), No Escalations, AHT, and others.
In the absence of approved supervisors, the profile may also include handling escalations at times and acting as Shift in Charge on weekends.
The function also includes managing the support inbox to ensure that all customer emails are responded to within the specified TAT.
This position’s primary responsibility is to provide call/chat support to IBM clients.
The primary responsibility is to create PMRs/Tickets/Cases in the tool and deliver them to the technical team for further resolution.
Send alert messages to technicians to remind them to provide services to consumers within the agreed-upon time range (Service Level Agreement).

Selection Process:

The shortlisted candidates will be selected based on an online Interview.

How to Apply:

All the interested and eligible candidates should apply through the given link.