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Name Of the Post:

Customer Service Representative ( Chat Process )

Post Date:

13 March 2022

About Company:

24-7 Intouch is a global contact center and technology company that provides innovative and value-driven customer service solutions across all industries through an omnichannel approach that includes voice, social media management, live chat, email, fraud, user acceptance testing, self-service, and back-office administration. 24-7 Intouch’s bespoke customer care platform, which uses the most advanced technology in the industry, enables companies to use business data to deliver lifetime consumer loyalty and enhance incremental income. With more than 20 years of experience, the 24-7 Intouch team takes pride in ensuring that partners’ brands are aligned from top to bottom in order to deliver excellent client experiences.


Customer Service Representative ( Chat Process )

Important Dates:

Job posted on 13 March 2022

Application Fee:

There is NO application fee to apply

Educational Qualification:

  • 12th pass/ Graduation
Experience Required:

  • 0 to 5 years experience in an International call center, preferably in Chat Operations. Freshers are also eligible to apply.

₹ 2,00,000 – 3,25,000 P.A.

Job Location:


Company Location: Madhapur, Hyderabad

Job Role:

  • Responsible for providing great customer service, including answering inquiries and concerns about order status, inventory, and billing issues via web-chat and email.
  • Customers and/or shopper contacts are possible.
  • Responsible for preventing clients from canceling their service subscriptions and responding to various forms of inquiries.
  • Responsible for receiving a large volume of incoming Chat chats and responding to inquiries in a timely and professional manner.
  • Respond professionally to client concerns; make every effort to address problems satisfactorily in accordance with established rules.
  • Responsible for accurately documenting customer transactions in the appropriate systems.
  • As needed, coordinate with coworkers, lead people, and other departments.
Skills Required:

  • Candidates that have experience with eCommerce websites are preferred.
  • They should be able to communicate effectively in writing and comprehend information.
  • Outstanding Typing Speed: (At least 30 wpm)
  • Interpersonal and intrapersonal skills are excellent, and you are a team player.
  • Willing to work night shifts (24 hours a day, 7 days a week)
Selection Process:

  • The Shortlisted candidates will be selected based on Interviews.

How To Apply

All the Interested and eligible candidates should apply through the given links.

Apply Online  Click Here
Official Website Click Here

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