Technical Support Associate || Hyderabad || Tech Mahindra

Name Of the Post:

Technical Support Associate

Post Date:

11 March 2022

Short Description:

Tech Mahindra is one of the largest growing IT Consultancy and IT Software Industry headquartered in Pune, India. It is serving worldwide networks since 1986. Key people Anand Mahindra (Chairman & Founder), Vineet Nayyar (VC), and CP Gurnani (CEO) who stood as pillars and the main reasons for the growth of the Tech Mahindra family. The services provided in Tech Mahindra are outsourcing. It also provides Business Process Outsourcing(BPO) for Telecom Industries. Its Registration office is situated in Mumbai. Therefore, Tech Mahindra is one of the fabulous 50 companies across India.

Tech Mahindra  Recruitment

Technical Support Associate

Important Dates:

Job posted on 11 March 2022

Application Fee:

There is NO application fee to apply

Educational Qualification:

  • Any Graduation/PG or Diploma
Experience Required:

0-5 years of experience is required. Freshers are also eligible to apply.

Salary:

₹ 3,00,000 – 5,50,000 P.A.

Job Location:

Bahadurpally, Hyderabad

Job Role:

  • Technical support via voice and email to achieve closure in accordance with the ITIL Incident Management process.
  • Follow up on each call and update the ticket to ensure that it is closed on time.
  • Customer communication, call ownership and drive to resolution
  • Perform the Incident Management Process Life Cycle, beginning with Incident Logging and ending with Call Closure and a customer satisfaction survey.
  • End-user telephonic assistance and coordination with vendors, the Client Problem Management team, and other Towers
  • Maintain proactive monitoring and follow a specified escalation procedure.
  • Application Support Troubleshooting (Off Shelf or Customized)
  • Printer and MFD Troubleshooting
  • VPN software and Collaboration Tools Troubleshooting
  • Password Reset and Remote Control Tools Troubleshooting
  • MS Windows & Office, Desktops, Laptops, iPad Peripherals, and Networking Troubleshooting
  • Application and Workplace IT & Communications & Collaboration Support Troubleshooting (including IP Telephony)
Selection Process:

  • The Shortlisted candidates will be selected based on Interviews.

How To Apply

All the Interested and eligible candidates should apply through the given links.

Apply Online  Click Here
Official Website Click Here

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