Name Of the Post:

Jr. Customer Service Executive – Service Assurance

Post Date:

About Company:

TATA Communications

Jr. Customer Service Executive – Service Assurance

WORK FROM HOME JOBS

Job posted on 16 March 2022

There is NO application fee to apply

As per company norms

There is NO age limit

Graduation

N0 Experience required. Freshers are also eligible to apply.

Work from home

There is no age limit

• To promote network efficiency and availability, you’re in charge of the equipment’s operation and maintenance (fault, configuration, alarm, performance, and security) or network components.
• Ensure that technical customer service is efficient and effective in accordance with SLAs.
• For all NOC and SOC issues, manage the Technical Support Center (helpdesk) and the operations of the escalation desk/tickets.
• Review L3/L4 problems and ensure that they are resolved quickly to ensure the smooth operation and maintenance of network components and other specified equipment (such as ATMs) in order to maximize network efficiency and availability.
• Is able to use extensive knowledge of one area of Service Assurance, as well as an advanced understanding of specific professional/operational techniques.
• Examines existing systems for flaws and adjusts work processes according to established guidelines.
• Operational role in charge of fulfilling day-to-day goals.

• Good communication skills are required.

The shortlisted candidates will be selected based on an online Interview.

All the interested and eligible candidates should apply through the given link.